MoneyMaster modifies app for improved customer service
Nigeria’s leading payment service bank, MoneyMaster Payment Service Bank (MMPSB), has modified its mobile banking application. It said this would enable its customers to have a seamless experience in purchasing
Nigeria’s leading payment service bank, MoneyMaster Payment Service Bank (MMPSB), has modified its mobile banking application.
It said this would enable its customers to have a seamless experience in purchasing airtime and data products.
For airtime, the MoneyMaster mobile banking app now has an enhanced visual appeal, thus providing customers with a cleaner and more modern interface that streamlines account selection, denomination selection, and dynamic input validation. For its data products, the new interface organises data into logical tabs of hot, daily, weekly, monthly, exclusive, and special.
In addition, each data now clearly displays data volume and validity period in a bold, easy-to-read format. These changes will enable customers to find airtime and data plans in a simplified and faster manner without expending more time on scrolling.
Furthermore, mobile banking app users can now buy lower denominations of airtime, such as N200, N500, N1,000, N2,000, and N4,000.
Also, the categorisation of the telco products has been re-ordered to ensure ease for customers in selecting their preferred products.
The company’s Head of Business, Tajudeen Omokhide, explained that MoneyMaster’s “mission is to transform payments into an agile experience, capable of moving with the speed and transparency of a fintech Our customers expect simple, fast, and transparent solutions at an affordable cost”.
He added: “These recent upgrades on mobile banking app is a testament to our relentless efforts to ensure that our customers’ experience is top-notch and aligns with their needs. We encourage our customers to upgrade their mobile banking app, whilst new customers can download the app from android playstore or iOS App Store.”
All customers of the bank will enjoy a 100 per cent bonus on their airtime recharges on Glo airtime purchased.
Data customers will similarly enjoy 10 per cent bonus on every Glo data recharge. This is to attract new customers and reward the existing ones.
Read Also: Nigeria launches injectable lenacapavir, pledges $346 million boost to HIV, TB, Malaria programmes
Omokhide said the suite of new products “marks an important step towards the bank’s vision of offering market-relevant and customer-centric products”.
Moneymaster, promoted by Globacom, is licensed by the Central Bank of Nigeria (CBN) as a payment service bank.
The bank operates a mobile wallet, savings account, individual current account, as well as business banking accounts. It also vends airtime and data and makes it easy for customers to pay their bills to more than 4,000 billers on its banking platform.
