Upgraded ReportGov kiosk unveiled at Lagos, Abuja, Port Harcourt, Enugu, Kano airports
The Director-General of the Presidential Enabling Business Environment Council (PEBEC), Princess Zahrah Mustapha Audu, alongside the Managing Director of the Federal Airports Authority of Nigeria (FAAN), Olubunmi Oluwaseun Kuku officially
The Director-General of the Presidential Enabling Business Environment Council (PEBEC), Princess Zahrah Mustapha Audu, alongside the Managing Director of the Federal Airports Authority of Nigeria (FAAN), Olubunmi Oluwaseun Kuku officially unveiled the upgraded ReportGov Kiosk at the Murtala Muhammed International Airport Terminal 2.
The unveiling ceremony, witnessed by key stakeholders and Agencies within the airport, marked the symbolic reactivation of the ReportGov kiosks across major international airports in Lagos, Abuja, Enugu, Kano, and Port Harcourt—signalling a renewed commitment to responsive governance and improved public service delivery.
ReportGov is the Federal Government of Nigeria’s official service-delivery feedback platform, established to capture real-time complaints, commendations, and citizen feedback across Ministries, Departments, and Agencies (MDAs).
The deployment of physical kiosks expands access to the platform by providing 24/7 self-service channels in high-traffic government locations, ensuring that citizens and travellers can easily report service gaps as they occur.
The kiosks are designed to strengthen transparency, deter rent-seeking and unethical practices, and promote a more accountable and citizen-centric public service culture.
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Through structured tracking and resolution mechanisms, ReportGov improves inter-agency coordination and ensures that issues raised by the public are escalated, monitored, and resolved within defined timelines.
Speaking at the unveiling, Princess Zahrah Mustapha Audu reaffirmed the Federal Government’s commitment to institutionalizing feedback as a core governance tool, noting that citizen voices are central to driving sustainable reforms and enhancing Nigeria’s ease of doing business.
FAAN Managing Director, Olubunmi Oluwaseun Kuku, emphasized the strategic importance of airports as service touchpoints and reiterated FAAN’s support for initiatives that enhance transparency and service quality within the aviation ecosystem.
Notably, ReportGov remains Nigeria’s only functional National Grievance Redress Mechanism, reinforcing the government’s resolve to build trust, improve service delivery, and strengthen accountability across all tiers of public administration.